Shipping policy

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Shipping Policy

At PURRVANA, we aim to deliver your order safely and as quickly as possible.

Order Processing

Once your order is placed successfully, it will be processed and packed for shipment. Orders are usually processed within 24–48 hours after confirmation.

Delivery Time

Estimated delivery time is usually 5-8 working days, depending on your location and courier service availability and fast delivery shipping in 2-3 working days.

Delivery may take longer in case of remote locations, weather issues, public holidays, courier delays, strikes or any unavoidable situations.

Shipping Charges

We offer Free Shipping on orders placed through our website.

Order Tracking

Once your order is shipped, tracking details may be shared with you through email, SMS or WhatsApp, depending on availability.

Correct Address Responsibility

Please make sure your shipping address, phone number and email ID are correct while placing the order. PURRVANA will not be responsible for failed delivery or delays caused by incorrect or incomplete address details.

Delivery Attempts

Courier partners may attempt delivery as per their policy. If the customer is unavailable, unreachable or refuses the order, the order may be returned to the seller.

Damaged or Wrong Product

If you receive a damaged product, wrong product or missing item, please contact us within 24 hours of delivery with:

Order ID
Clear product photos
Complete unboxing video

Without an unboxing video, claims may not be accepted.

Contact for Shipping Support

For shipping or delivery-related queries, contact us at:

Email: indiacustomersupport123@gmail.com

Please include your Order ID, Name, Mobile Number and Issue Details for faster support.